GRE，全称Graduate Record Examination，中文名称为美国研究生入学考试，适用于除法律与商业外的各专业。由美国教育考试服务处(Educational Testing Service，简称ETS)主办，GRE是美国、加拿大的大学各类研究生院（除管理类学院，法学院）要求申请者所必须具备的一个考试成绩，也是教授对申请者是否授予奖学金所依据的最重要的标准。 另有，Generic Routing Encapsulation（通用路由封装）也简称GRE。
Argument 44
The following is taken from an advertisement placed in a weekly business magazine by the
Dickens Academy.
"We distributed a survey to senior management at International Mega-Publishing, Inc. The
result of the survey clearly indicates that many employees were well prepared in business
knowledge and computer skills, but lacked interpersonal skills to interact gracefully with
customers. International Mega-Publishing decided to improve customer satisfaction by
sending their newly hired employees to our one-day seminars. Since taking advantage of our
program, International Mega-Publishing has seen a sharp increase in sales, an indication that
the number of their disgruntled customers has declined significantly. Your company should hire
Dickens and let us turn every employee into an ambassador for your company."
This Dickens Academy ad claims that any company wanting to improve customer relations
will benefit from enrolling its employees in Dickens' one-day seminars. To support this claim
the ad cites Mega-Publishing's improved sales after its new employees attended Dickens'
seminar as an indication of improved customer relations. As it stands the ad rests on a series
of dubious assumptions, and is therefore unconvincing.
In the first place, the ad relies on the unsubstantiated assumption that the Mega employees
attending the seminar are positioned to influence Mega's sales and its customer relations.
Perhaps these new employees were hired for production, editorial, or personnel positions that
have nothing to do with customer relations and that have only an indirect and negligible impact
on sales. Without providing evidence that these new employees directly influence Mega's
customer relations and sales, I cannot accept the argument that the Dickens seminar was
responsible for any of Mega's sales or customer-relations improvements subsequent to the
seminar.
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